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Home » Customer Services/Frequently Asked Questions


 


1. What are your delivery charges?
We offer FREE Next Day delivery on SuppliesStore.co.uk orders over
£50 (exc. VAT), orders under this amount will be subject to a £4.25 (exc. VAT) small order charge for Next Day Delivery.

Please note that orders containing "Special Handling" products
(these are clearly marked on our website) will attract a one-off Special Surcharge of £8.95 (exc. VAT) for orders over £50 (exc. VAT) or £14.95 (exc. VAT) for orders under £100 (exc. VAT).

Please note that Furniture orders can only be delivered to the ground floor of your premises and most products require self-assembly.

2. Where do SuppliesStore.co.uk deliver to?
We are only able to deliver within mainland UK
(including Isle of Wight - excluding Northern Ireland, Scottish Isles, Scilly Isles and Isle of Man etc).

3. When will you deliver?
All Standard Next Day Delivery orders (except for some furniture and larger products) are delivered on the next working day by 17.30 by City Link
if placed before 17.00 on a working day.

Some furniture and larger products may take up to five days, you will be informed of this when we process your order.

Orders placed on a Friday up to 1
7.00 will be delivered on Monday, orders placed after 17.00 on Friday - 17.00 Monday will be delivered on Tuesday.

4. I wish to order a small product can you post it to me?
Unfortunately, all deliveries are made by City Link using the Standard Next Day delivery service or by special courier for furniture and large products.

5. What Credit and Debit cards do you accept?
We accept Visa, MasterCard, Solo, Switch, Maestro and Visa Delta.

6. How can I track my order?
You can track your order 24 hours a day by logging in to your account.

7. Can you send me a hardcopy catalogue?
Our 920 page catalogue is currently being printed.

8. Can I open a credit account?
At present we only accept credit and debit cards as payment for orders.

9. What happens if I have a problem with my order/products purchased from SuppliesStore.co.uk?
We operate an automated problem and faulty products system, please complete the form here. By using this system we will reply to your problem within two working hours during normal office hours.

10. Do you deliver to the USA?
Sorry, we can only deliver within the UK to mainland locations due to delivery restrictions.

11. Can you supply me with a sample of a product?
Unfortunately we are unable to supply samples of our products.

12. How do I get an invoice for my order?
When we accept your order you will automatically receive an email informing you that your invoice is ready to be downloaded/printed. Log on the SuppliesStore website, go to 'Your Store' then click on 'View Recent Orders' you will then be able to view and print your SuppliesStore invoice.

13. What happens if I'm not in when my order is delivered?
If delivery is made via City Link, they will leave a card asking you to contact them to re-arrange delivery. If you do not receive a card on the day you were expecting delivery please visit the www.City-Link.co.uk website and contact your local City Link depot to re-arrange delivery. City Link will keep your order for a maximum of five working days, after which the order will be returned to us. We will refund your order, less any delivery costs incurred by ourselves, within three days of receiving the order back in our warehouse.

14. What happens if I want to return products purchased from SuppliesStore.co.uk?
Providing the product was purchased within 30 days you can return products to SuppliesStore if unused, unassembled and in a re-saleable condition. To return please package the products securely without writing on the actual product etc. Please return to:

Ink World Direct Limited t/as SuppliesStore,
29 Far Gosford Street,
Coventry,
West Midlands,
CV1 5DW.

Please remember to include a copy of your invoice plus the reason for return. If the product is received used, assembled or in an un-resaleable condition, we reserve the right to return the product to you or charge a 25% handling fee - this is at our discretion.

  

 
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